Privacy Policy for Honest Hanks Electrician
Effective Date: January 29, 2026
Honest Hanks Electrician (“we,” “us,” “our”) operates honesthanks.com (“Site”). This Privacy Policy describes what information we collect, how we use it, the choices you have, and how we protect your information.
1. Information We Collect
We collect personal information you voluntarily provide when you:
Fill out forms on the Site (e.g., contact request, quote request)
Sign up for service or support
Register for SMS/text updates or verification
Communicate with us by phone, email, or text
Categories of Information:
Contact data: name, phone number, email address, postal address
Service data: details about your electrical service request
Usage data: information about how you interact with the Site
SMS consent data: explicit consent to receive text messages
2. How We Use Your Information
We use collected information to:
Respond to service inquiries and fulfill requests
Provide customer support
Send transactional communications (e.g., appointment confirmations)
Send SMS/text messages only with your consent (see Section 6)
Improve the Site and customer experience
Comply with legal obligations
3. Legal Basis for Processing
Where applicable, we process your personal data:
To fulfill contracts (e.g., fulfilling service requests)
With your explicit consent (e.g., signing up for SMS/text notifications)
To comply with legal obligations
For legitimate business interests, such as improving services
4. Sharing of Your Information
We do not sell or rent your personal information. We may share information with:
Service providers that support our operations (e.g., messaging platform providers)
Legal or regulatory authorities if required
We require partners to safeguard personal information and not use it for other purposes.
5. Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. No system is 100% secure — transmission of data over the internet is at your own risk.
6. SMS/Text Messaging and Verification (Including Twilio Compliance)
We may use third-party messaging tools (like Twilio’s Verify and SMS services) to send you text messages for:
One-time passwords (OTPs) or verification codes
Appointment reminders
Service updates
Consent:
You will only receive SMS/text messages if you opt in. By providing your phone number and checking the consent box, you agree to receive SMS/text messages from Honest Hanks Electrician, which may include verification codes, service notifications, or appointment reminders.
Message and data rates may apply. You agree that Honest Hanks Electrician may send you text messages using automated technology. You do not have to consent to receive texts as a condition of receiving services from us.
Opt-Out:
You can opt out at any time by replying STOP to any message. After opting out, you will no longer receive promotional or informational texts. For help, reply HELP or contact us using the contact information below.
No Sharing of Messaging Consent Data:
We do not share your SMS opt-in/opt-out status, or messaging consent data with third parties for sale or marketing purposes. This information is used only to comply with messaging and verification requirements and to honor your choices. (Twilio)
7. Cookies and Tracking
We use cookies and similar technologies to:
Recognize your preferences
Analyze usage of the Site
Improve user experience
You can disable cookies through your browser settings, though some features of the Site may not function correctly without cookies.
8. Your Rights and Choices
Depending on your location, you may have rights to:
Access your data
Correct inaccuracies
Request deletion of data
Withdraw consent
To exercise these rights, contact us at the information below.
9. Children’s Privacy
Our Site is not directed to children under 16. We do not knowingly collect information from children under 16.
10. Changes to this Policy
We may update this policy. When we do, we will revise the “Effective Date.” Your continued use of the Site after changes indicates acceptance of the updated policy.
11. Contact Information
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact:
Honest Hanks Electrician
Phone: 813-853-2369
Email: lewis@honesthanks.com
Address: 4302 W Wisconsin Ave, Tampa, FL 33616